Clandestinos
Membership Agreement
Effective date: October 11, 2026 · Version: 1.1
Membership Essentials — Clandestinos Monthly Package
This is an automatically renewing membership. We will charge you every month until you cancel.
| What you get | One package per month: 5 robustos, 4 toros, or 4 large-format cigars. You choose the format and the cigars. |
|---|---|
| Price | $45.00 per package, plus applicable taxes. |
| Shipping and handling | $7.00 per shipped package. For in-store enrollment, you pick up your first package at the store with no shipping charge. |
| Enrollment fee | $10.00, one time. Waived when you enroll with a Waive Setup Fee Code. |
| When you are charged | On the 1st or the 15th of each month, as you choose, to your card on file. The first package is charged at enrollment; you then choose your first refill date, up to 45 days later. |
| Reminder | We will email you 3 days before each charge and send a receipt after. |
| If a charge fails | We retry twice. If it still fails, we pause your membership and notify you. No charges while paused. |
| How to cancel | Anytime in “My Account” at clandestinoscigars.com, in a few clicks. To avoid the next charge, cancel at least 48 hours before your refill date. After you cancel, you will not be charged again. You can also pause for up to 90 days; if you do not cancel, the membership resumes and is charged automatically when the pause ends. |
| Changing cigars | Change your selection in “My Account” before the cutoff for your next refill. |
| Age | 21 and older only. We verify your ID. |
| Returns | Tobacco products cannot be returned. If your package arrives damaged or is lost, we replace it at no cost. |
| Email list | When you enroll, your email is added to the Clandestinos mailing list. Unsubscribe anytime using the link in each email. Unsubscribing does not cancel your membership. |
| Contact | info@clandestinoscigars.com · (786) 332-8480 · 10 a.m.–4 p.m. ET · 1607 SW 8th St, Miami, FL 33135 |
Monthly Membership Agreement
Please read this Agreement before you enroll. By checking the acceptance box or signing on the tablet, you agree to these terms.
1. Parties and Definitions
1.1. This Agreement is between you and Kubacco Distributors LLC, a limited liability company, doing business as Clandestinos Cigars, which operates clandestinoscigars.com and the boutique at 1607 SW 8th St, Miami, FL 33135 (“Clandestinos,” “we,” “us”).
1.2. Definitions:
- “Membership” or “Monthly Package”: the program described in this Agreement.
- “Package”: the monthly cigar selection included in the Membership.
- “Refill”: each monthly shipment or pickup of a Package.
- “Refill Date”: the 1st or the 15th of the month, as you choose.
- “My Account”: your customer account at clandestinoscigars.com.
- “Card on File”: the payment card you register for the Membership.
- “Authorized Seller”: an employee or guide authorized by Clandestinos to enroll members.
2. What the Membership Includes
2.1. Each month you receive a Package with one of these options: (a) 5 robustos, (b) 4 toros, or (c) 4 large-format cigars. You choose the format and the cigars from those available.
2.2. If a cigar you chose is unavailable, we will notify you by email so you can choose another. If you do not respond within 48 hours, we will ship a cigar of equal or greater value.
2.3. You may enroll in store with an Authorized Seller or online.
3. Price, Taxes, and Charges
3.1. Price: $45.00 per Package.
3.2. Shipping and handling: $7.00 per shipped Package. If you enroll in store, you pick up your first Package there with no shipping charge.
3.3. Enrollment fee: $10.00, one time. Waived when you use a Waive Setup Fee Code.
3.4. Taxes:
- For in-store purchases, we collect Florida sales tax of 7% (6% state plus 1% Miami-Dade County surtax).
- For Packages shipped to a Florida address, we collect Florida sales tax at the rate for the delivery county.
- For Packages shipped to other states, we do not collect Florida tax. You are responsible for any taxes owed in your state, unless the law requires us to collect them; if so, they will appear on your receipt.
3.5. First charge: at enrollment we charge for the first Package, the enrollment fee if applicable, and any shipping and taxes due. You then choose the date of your first Refill (Section 5).
3.6. Each receipt shows the price, shipping, taxes, and total.
4. Recurring Charge Authorization and Card on File
4.1. The Membership renews automatically every month until you cancel.
4.2. You authorize Clandestinos to charge your Card on File, on each Refill Date, for the Package price, shipping, and applicable taxes, until you cancel.
4.3. Payments are processed by our payment processor, Blackstone. Your card data is processed securely through that processor.
4.4. You represent that you are the cardholder or are authorized to use the card. You can update your card in “My Account.”
4.5. We will email you a reminder 3 days before each charge and a receipt after each charge.
4.6. We will email you a copy of this Agreement and your authorization when you complete enrollment.
5. Refill Dates, Selection, and Shipping
5.1. You choose your Refill Date: the 1st or the 15th of each month. Your first Refill (the charge that follows the enrollment charge) may be on either date within 45 days after you enroll.
5.2. You may change your cigar selection, format, or Refill Date in “My Account” until 48 hours before the Refill Date. Changes after the cutoff apply to the following Refill.
5.3. If you make no changes, we will ship the same selection as your previous Refill.
5.4. Shipping: we ship from Florida to addresses in any U.S. state, as long as that state's law allows the sale and shipment of cigars to consumers. We may decline or limit shipments to places where delivery is prohibited or regulated. We do not ship to P.O. boxes. Delivery may require the signature of an adult aged 21 or older who shows ID. We do not currently ship outside the U.S.; if we offer shipping to other countries in the future, we will notify you, and additional terms, duties, and taxes may apply.
5.5. If your state's laws change and we can no longer ship to you, we will notify you, and you may pick up in store or cancel at no charge.
5.6. Delivery times are estimates. Risk of loss passes to you upon delivery.
6. Failed Charges, Pause, and Reactivation
6.1. If a charge is declined, we will retry it 2 days and 3 days after the original attempt.
6.2. If both retries fail, your Membership is paused and we will notify you by email. While paused, we do not ship Packages or charge you.
6.3. We do not charge for months missed while paused.
6.4. To reactivate, update your card in “My Account.” The charge is made immediately upon reactivation.
6.5. If your Membership stays paused for a failed charge for 90 days, we may cancel it and will notify you.
6.6. Voluntary pause: you may pause your Membership for up to 90 days in “My Account” or by contacting us. While paused, we do not ship Packages or charge you.
6.7. If you do not cancel, your Membership resumes automatically when the pause ends. We will charge your Card on File on the first Refill Date (the 1st or 15th) after the pause ends. We will email you 3 days before that charge.
6.8. You may resume early, or cancel at any time, including during the pause, at no charge.
7. Cancellation
7.1. You may cancel anytime, without penalty, in “My Account” at clandestinoscigars.com. Canceling online is as easy as enrolling, even if you enrolled in store.
7.2. You may also cancel by emailing info@clandestinoscigars.com or in store.
7.3. To avoid the next charge, cancel at least 48 hours before your Refill Date. After you cancel, we will not charge you again.
7.4. We will confirm your cancellation by email.
7.5. If a Refill was charged before you canceled, you will receive that Package. If you cancel within 48 hours after the charge and the Package has not been prepared, you may request a refund of that charge.
7.6. The enrollment fee is non-refundable.
8. Changes to the Program and Prices
8.1. We may change the price, shipping charge, Package contents, or these terms. We will email you at least 30 days before a price change or other material change affects you.
8.2. If you do not agree, you may cancel before the change takes effect. If you do not cancel, the change applies starting with the first charge after that date.
8.3. If a tax or law changes the total, we will apply the amount the law requires.
8.4. We may end the program with the same advance notice. There will be no charges after the end date.
9. Refunds and Returns
9.1. Tobacco products cannot be returned once delivered or picked up.
9.2. Damaged or incorrect Package: notify us within 7 days of delivery, with photos. We will send a replacement at no cost; if we do not have stock, we will refund you.
9.3. Lost Package: if tracking does not show delivery within 10 days of the ship date, notify us and we will replace it at no cost; if we do not have stock, we will refund you.
9.4. Charges in error: if we charge you in error or after you cancel, we will refund the full amount to your card.
9.5. Nothing in this section limits your rights under law or with your card issuer.
10. Eligibility and Age Verification
10.1. You must be 21 or older, as required by federal and Florida law, and live in a state we can ship to.
10.2. In store: we record your date of birth and our staff checks your government-issued photo ID.
10.3. Online: we verify your age and identity through Didit, a third-party verification provider.
10.4. You agree not to resell the products or give them to anyone under 21.
10.5. We may refuse or cancel an enrollment, or hold a Package, if we cannot verify your age. If so, we will refund charges for any undelivered Package.
11. Privacy, Data, and Mailing List
11.1. Data we collect: name, email, phone, shipping address, and date of birth.
11.2. How we use it: to verify your age, process payments, prepare and ship Packages, provide support, send you a birthday greeting, and send you Clandestinos emails.
11.3. Who we share it with: only service providers that help us operate: our payment processor (Blackstone), our identity verification provider, carriers, and our email and text messaging platforms. We do not sell your personal data.
11.4. We protect your data with reasonable security measures. Our privacy policy is at https://clandestinoscigars.com/privacy-policy/. For members, this Section 11 supplements it and controls over it as it relates to the Membership, including the use of date of birth and the mailing list.
11.5. Mailing list: as part of this Agreement, your email is added to the Clandestinos mailing list to receive news and promotions. Your consent lasts while you are a member. If you cancel the Membership, you may ask at any time to be removed from the list.
11.6. How to unsubscribe: every promotional email includes an unsubscribe link. You may also email info@clandestinoscigars.com. We will honor your request within 10 business days.
11.7. Unsubscribing does not cancel your Membership. You will still receive service emails, such as charge reminders, receipts, and notices of changes.
12. Email and Text Message Communications
12.1. You agree to receive this Agreement, receipts, and notices by email. Keep your email current in “My Account.”
12.2. Text messages: if you give us your phone number, we may text you about your order and Membership (for example, confirmations, shipping, failed charges, and cancellation). To send you advertising text messages about promotions and special gifts for members, we need your separate, express consent, which you give by checking a separate box. Consenting to text messages is not a condition of purchase or membership.
12.3. If you consent, the frequency of advertising messages varies depending on the promotions and gifts available, and message and data rates may apply. Reply STOP to opt out and HELP for help.
13. Limitation of Liability
13.1. To the extent permitted by law, our total liability for any claim related to a Package is limited to the amount you paid for that Package.
13.2. To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages.
13.3. Tobacco products carry health risks. You use the products at your own choice.
13.4. Nothing in this Agreement limits rights that cannot be limited by law, including under the Florida Deceptive and Unfair Trade Practices Act.
14. Governing Law and Venue
14.1. This Agreement is governed by the laws of the State of Florida and applicable federal law.
14.2. Disputes will be resolved in the state or federal courts located in Miami-Dade County, Florida, unless the law of your state entitles you to another forum. You may bring claims in small claims court.
14.3. If any provision is invalid, the rest of the Agreement remains in effect. If the Spanish and English versions differ, the English version controls.
15. Contact
Clandestinos Cigars — Kubacco Distributors LLC · 1607 SW 8th St, Miami, FL 33135 · Email: info@clandestinoscigars.com · Phone: (786) 332-8480 · Support hours: 10:00 a.m. to 4:00 p.m. Eastern Time