Returns and Refund Policy

• All tobacco sales are final. We do not accept returns of tobacco products.
• Damaged or incorrect package: notify us within 7 days of delivery, with photos, at info@clandestinoscigars.com or (786) 332-8480. We will send a replacement at no cost; if we do not have stock, we will refund you.
• Lost package: if tracking does not show delivery within 10 days of the ship date, we will replace it at no cost; if we do not have stock, we will refund you.
• Order we cannot fulfill: full refund.
• Charges made in error or after cancellation: full refund to your card.
• Monthly Package membership: if you cancel within 48 hours after a charge and the package has not been prepared, you may request a refund of that charge. The $10 enrollment fee is non-refundable. See the Membership Agreement.
• Nothing in this policy limits the rights the law gives you.

Text Message Terms · Membership Agreement